PSA Solution for Odoo

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What Happens When Your MSP Business Grows but Your Systems Don’t?

As MSPs scale, many hit the same wall: scattered spreadsheets, isolated tools, and inefficient handoffs between teams.

47%

of MSPs struggle with delivery delays due to process fragmentation

2

out of 3 miss billable hours because of poor time tracking

60%

rely on 3 or more tools to manage clients, leading to context loss and billing errors

Fabrice- CEO

Fabrice Beaux

Founder & CEO

InterHyve Systems


We've reduced our invoicing time from 5 days to 0.5 days with Odoo PSA.

You don’t need more tools.

With most PSA solutions, you end up juggling disconnected tools, Excel sheets, and third-party integrations. That’s where we step in.

Msp Without Psa

You need ONE that understands YOU. A PSA Solution That Fits Your MSP Business

We’ve curated a PSA solution on Odoo- a powerful ERP platform to fit the MSP model inside-out.

Msp With Psa

Odoo PSA Solution: Module-wise Breakdown

CRM

CRM & Sales

Track leads, automate follow-ups, and send smart quotes

Project Managment

Project Management

Assign, monitor, and collaborate with full visibility

Timesheets

Timesheets

Capture billable/non-billable time accurately

Helpdesk

Helpdesk

Ticket-based service with SLA tracking and priority routing

Invoicing

Invoicing

Auto-generate one-time or recurring invoices

Subscription Management:

Subscription Management:

Manage service contracts and renewals

Reporting

Reporting

Real-time dashboards for utilization, revenue, SLA breaches

Accounting

Accounting

Seamless handoff to finance team (Odoo native or integrated)

Finally, a Professional Services Automation tool for MSPs that fits your business.

Schedule a Free Demo

How Odoo PSA Manages Your Entire MSP Workflow?

From lead to invoice, everything, in one connected system.

Lead Management

Gain visibility into your entire sales pipeline

Start with Odoo’s built-in CRM to capture and track potential clients.

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Log every interaction- calls, emails, follow-ups, all in one place

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Schedule meetings and reminders directly from the CRM

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Assign leads to your team and move them through your sales pipeline with full visibility

Schedule a Free Demo

Quotation

Simplify your Quoting System

Once a deal is ready to close, create a quotation right inside the CRM, no need to switch tabs.

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Quotes turn into Sales Orders with one click

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Sales Orders automatically trigger the creation of projects and tasks, based on the services sold

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No manual data transfer between sales and delivery teams

Schedule a Free Demo

Project Management

Easy & quick Project Management with Timesheet App Integration

Projects created from Sales Orders are immediately actionable:

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Technicians and team members can log hours directly into tasks including weekends, overtime, etc.

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Managers review and approve all time entries using a built-in validation screen

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Odoo PSA solution automatically applies hourly rates based on the client and service

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The system calculates totals and updates the sales order in real time, ready for invoicing

Schedule a Free Demo

Time Tracking

Service Delivery & Accurate Time Tracking

Track service delivery effortlessly

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Every hour logged is tied to a task, ticket, or project

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Teams know exactly what to work on, and billing stays accurate

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Timesheets feed directly into the invoicing engine, no double entry

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Calculate overtime hours and automatically fetch it in the invoice

Schedule a Free Demo

Service Desk

Top-notch Support & Ticketing System for your Clients & Technicians

Handle client tickets with full visibility and automation using Odoo Helpdesk

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Tickets are tracked by stage, priority, and SLA

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Timesheets logged on tickets are linked directly to invoicing

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For enterprise clients, create dedicated helpdesk channels for better team and workload segmentation

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Automate ticket assignments and status changes for faster resolution

Schedule a Free Demo

Subscription

Recurring Revenue Management

Say goodbye to manual invoicing chaos

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Odoo PSA solution includes Odoo’s Subscription module to manage contracts and retainers

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The system automatically collects timesheet data, calculates the delivered quantity, and generates invoices

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Invoices go out on schedule- monthly, quarterly, or however you bill

Schedule a Free Demo

Reports

Data that drives decisions in real time

Get the visibility, clarity, and flexibility you need to make those critical decisions for growth

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Project Dashboards: Visualize progress, deadlines, and workload distribution

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Timesheet Reports: Analyze utilization, billability, and team performance

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Revenue Insights: View recurring vs. one-time revenue, aging invoices, and profitability per client

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Helpdesk Analytics: SLA compliance, ticket resolution times, and technician performance

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Sales Reports: Forecast revenue, track conversions, and optimize lead pipelines

Schedule a Free Demo

No more spreadsheets drama | No more tool-hopping |
No more revenue slipping through the cracks

Ready to see it in action?

Odoo PSA Software for MSP: Powering Every Layer of Your Business

Get More Done, With Less Hassle

Odoo PSA gives service/delivery managers the clarity they need to lead teams efficiently without micromanaging.

1

Clean Ticket Views

Prioritize work, see ticket details at a glance, and resolve faster

2

AI-Powered Resolutions & Automation

Use smart suggestions, auto-responses, and workflows to reduce repetitive tasks

3

One-Click Time Logging

Log billable hours directly from the task or ticket, no extra forms or backtracking

4

Workload Visibility

Know what’s coming next with clear task assignments and SLA countdowns

Total Oversight, Real-Time Control

Odoo PSA gives service/delivery managers the clarity they need to lead teams efficiently without micromanaging.

1

Dispatch Calendar

Allocate work based on availability and urgency

2

Custom Ticketing Rules

Auto-assign tickets based on type, client, or SLA status

3

Live Timesheet Approvals

Monitor real-time logs and approve hours with one click

4

Resource Utilization

See who’s overbooked or underused and reallocate fast

Build a Business That Scales

Odoo PSA delivers the numbers that matter with full control to make better business decisions.

1

Service Delivery Map

Track who’s doing what, when, and how well

2

Client Profitability Reports

Know which contracts boost your margins — and which drain them

3

Flexible Billing

Automate recurring invoices, retainers, time-based billing, or project milestones

4

Real-Time Profitability Dashboards

Understand true margins across clients, teams, and services

Why choose Odoo as Professional Services Automation (PSA) tool for MSPs?

Other PSA Tools

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Often rigid and expensive licensing models

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May require integrations or third-party add-ons

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Limited customization unless enterprise-tier

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Proprietary and difficult to extend

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Often disconnected or minimum features

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Outdated interfaces, slow innovation

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High licensing & integration costs

  Odoo PSA Solution

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Modular, Pay-as-you-Grow

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All-in-One Ecosystem

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Highly Customizable (Odoo Studio)

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No-Vendor Lock-in / Open Source Core

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Tightly integrated with accounting & sales

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UI/UX improvements over legacy tools

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Lower TCO (Total Cost of Ownership)

Why PSA Software

Key Benefits of PSA Software for MSPs

Transform your MSP operations with an all-in-one platform designed to streamline workflows, improve client satisfaction, and drive growth.

98%

Accuracy

50%

Time Saved

100%

Visibility

Get Started Today
Clarity Over Chaos

Clarity Over Chaos

Everything in one place. No more spreadsheet shuffles.

Accurate, Automated Billing

Accurate, Automated Billing

From project hours and tickets to retainers, all invoiced on time.

Better Resource Utilization

Better Resource Utilization

Know who’s overbooked and who’s underused instantly.

Stronger SLAs, Happier Clients

Stronger SLAs, Happier Clients

Track resolution time, breach risks, and support quality.

Role-Based Dashboards

Role-Based Dashboards

Service heads, finance teams, and field techs- everyone gets what they need.

Scalable Stack

Scalable Stac

Add HR, inventory, or advanced accounting later, all inside Odoo.

Odoo PSA Solution + Popular Integrations MSPs Love

Odoo’s open source model means, if you use it, we can likely connect with it.

RMM Tools

ConnectWise Automate, Atera, NinjaOne

Calendars & Communication

Outlook, Gmail, Microsoft Teams, Slack

Accounting

QuickBooks, Xero, Odoo Accounting

Documentation & Knowledge Base

Confluence, Notion

Your MSP business is a chain of connected actions.

Odoo PSA solution brings them all together in one place.

FAQ's

Odoo offers the flexibility, scalability, and affordability that MSPs need as they grow:

  • End-to-end coverage: Manage CRM, Projects, Timesheets, Helpdesk, Billing, and Contracts, all in one place
  • Modular approach: Start with essential PSA modules, and expand into HR, Finance, or Inventory as needed
  • Open-source advantage: Customize your workflows without paying enterprise license fees
  • Automation-ready: Automate project-to-invoice flows, SLA escalations, timesheet approvals, and more
  • Lower total cost of ownership: No bloated bundles or per-feature charges like traditional PSA platforms

With Odoo, you’re not boxed into rigid software—you’re building a business system that fits you.

This Odoo PSA solution is ideal for:

  • Small to mid-sized MSPs 1–20 users
  • Unified operations Teams looking to connect delivery, billing, and support
  • Tool consolidation MSPs moving away from spreadsheets or 3–5 disconnected tools
  • SLA-driven service models Companies focused on subscriptions and service-level agreements

If you’re growing and want to scale smart, this Odoo-powered PSA solution is built for you.

Yes. Odoo is flexible and supports integrations with:

  • RMM platforms Atera, NinjaOne, ConnectWise Automate
  • Accounting tools QuickBooks, Xero, or Odoo Accounting
  • Productivity tools Google Workspace, Outlook, Slack, Microsoft Teams
  • External systems Ticketing or documentation platforms

We also offer integration support for less-common tools—just ask.

Yes, recurring billing is built in. You can:

  • Automate billing Monthly or annual invoicing
  • Track contracts Contract periods and renewals
  • Manage usage Retainers, prepaid hours, and consumption-based billing
  • Link services Connect subscriptions with SLAs and ticketing workflows

This makes it ideal for MSPs offering managed IT services, cloud hosting, or support retainers.

Absolutely. The PSA stack built on Odoo is designed for small and growing MSPs who:

  • Need structure Without unnecessary complexity
  • Want consolidation Replace spreadsheets and scattered tools
  • Need affordability Can’t justify legacy PSA platform costs
  • Plan to scale Prefer flexible systems that grow with them

Customer Success Stories

Not to flex, but these are some Real results. Real wins.

4.7 circle element-01 is our Graphic Icon
Clutch Logo average
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quotes

Aktiv Software Pvt. Ltd. followed up on the project as promised.

Bjorn-Midtlien

Bjorn Midtlien

CEO, Digitus Nordic AS

quotes

Rather than focusing on short-term fixes, their approach is pragmatic, focused on sustainable, long-term results.

Kasper-G

Kasper G

Owner, Nordic by Choice

quotes

Their solution has helped us reduce our project managers' time for invoicing from a week to two days.

Kateryna-Mykhailenko

Kateryna Mykhailenko

Manager, ToxMinds

quotes

On a scale of 1-10, we would rate Aktiv’s partnership as 11.

Fabrice Beaux

Fabrice Beaux

CEO, InterHyve Sàrl

About Us

Aktiv is Odoo certified partner offering end-to-end implementation services.

We don’t just implement ERP, we bridge the gap between technology and your workforce, ensuring smooth adoption, empowered employees, and maximized ROI.

With over 10+ years of experience implementing Odoo for SME and Enterprise clients, we know how to assist you in your digital transformation journey. It’s what we do the best!

Contact us

Customer Success Stories

Real results. Real wins.

Transforming Challenges into Success.

Efficient, scalable, and results-driven success stories.

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